Refund policy

At Nully Shop, customer satisfaction is important to us.

Due to hygiene and safety reasons, cosmetic and personal care products cannot be returned or exchanged once they have been opened or used.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

Each case will be reviewed individually. If a manufacturing defect, shipping damage, or fulfillment error is confirmed, we will provide an appropriate solution, which may include a replacement or refund, depending on the circumstances.

Every product is carefully inspected through our quality control process before being shipped to ensure it reaches you in excellent condition.